You are here: Home » Support

Support

The Support portal offers information to the most commonly asked questions. If you need help with your Rapidweaver hosting account, be sure to read our RapidWeaver Publishing FAQ and view the movie showing you how to properly publish to the correct directory.

If you need one-on-one help, submit a support ticket and allow of our support techs to research your issue and provide you with concise info to get everything running smoothly.

Support Options

	Knowledgebase Browse the knowledgebase for frequently asked questions
	Support Tickets Click here to view current ticket status
	Announcements View the latest news and announcements
	Submit Ticket Submit a trouble ticket
	Downloads View our library of downloads
	Domain Availability Checker Check the availability of a domain
	Need Help using RapidWeaver? Visit their friendly Support Forum or browse the extensive Online Manual.
	iChat Support ichatmacdock ichatmacdock2

Most Popular Articles

Publishing your RapidWeaver site
Once you've completed your site and previewed...
Views: 10058

Apple Mail
Launch Apple's Mail...
Views: 2697

MacDock RapidWeaver Support
RapidWeaver is one of the easiest to use (yet...
Views: 2464

Domain Help
Getting your domain setup properly is critical...
Views: 2382

Building a Basic RapidWeaver Site
This article provide you with the basic...
Views: 2129

FTP (uploading) Help
FTP stands for File Transfer Protocol. Many...
Views: 2032

I just signed up or transferred my domain - how can I immediately access my site?
If you've just signed up a new domain or...
Views: 1838

How to edit Domain Name Settings?
In most cases, you can make all the...
Views: 1720

What is the Control Panel
The MacDock Control Panel is an easy to use...
Views: 1716

Entourage
Launch Outlook Express or Entourage (Classic...
Views: 1658

Support Checklist

Search Knowledgebase

There is a very good chance the question you have has already been answered in our knowledgebase. We are constantly updating it with solutions to the most common issues.

Be Nice

When submitting your support ticket, please remember that our support staff is here to help you with your problem. Never is it acceptable to be abusive and rude in an effort to get questions answered faster ( you may get the opposite effect ).

Be Detailed

When submitting your support ticket, please include as many details related to your problem as possible. This will greatly assist our support techs in solving your problem as fast as possible.

RapidWeaver Questions?

If you are having problems publishing or using RapidWeaver, then please use the RealMac Software Support forums to get assistance with your question. MacDock can help if the problem is tied somehow to our servers, but this is usually not the case. If you cannot publish, then you definitely have your settings entered incorrectly. LEAVE THE SITE PATH EMPTY.

This site is designed to be viewed on a Mac browser like Safari or Firefox.
If things do not render correctly, then you are probably using a PC and IE ... too bad 4 u.