If you’re unable to connect to Macdock servers — including macdock.com — this may be caused by our dynamic firewall rules. These security measures protect our systems and users from unauthorized access attempts.
🔒 Why This Happens
Our firewall automatically monitors connection attempts. If multiple failed login attempts are detected from the same IP address, that IP may be temporarily or permanently blocked for security reasons.
When this occurs, you may notice:
- Inability to reach macdock.com or related services
- Connection timeouts or “site unavailable” messages
🧭 How to Resolve
- Visit https://whatismyipaddress.com/.
The site will display your current public IP address at the top of the page. - Copy your IP address.
- Contact Macdock Support at support@macdock.com.
Include your IP address in the message and briefly describe that you’re unable to connect to Macdock servers.
Once we receive your IP address, our team will investigate the issue and unblock your IP if necessary.
⚙️ Preventing Future Blocks
- Double-check your login credentials before multiple attempts
- Avoid using automated login scripts or shared VPNs that may trigger firewall rules
- If your IP changes frequently (common with some ISPs), let us know so we can adjust accordingly
